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Smile Direct Club

Terms of Use

Please review the following terms of use ("Agreement"), which govern your use of (the "Site") and the shopping and other services (the "Services") offered on the Site. Your use of the Site and/or registration for any Services will constitute your agreement to comply with the terms of this Agreement. If you cannot agree to and comply with this Agreement and its requirements, please do not use the Services and exit the Site.

Privacy Policy

In addition to reviewing this Agreement, you should also read our Privacy Policy to better comprehend how we collect and use your personal information. Your use of the Site constitutes your agreement to the terms and conditions of the Privacy Policy.

Changes to Agreement and Additional Rules of Usage

SmileDirectClub reserves the right, at any time and without prior notice, to modify, alter or update this Agreement. The date of the most recent revision will appear on this page. Continued access to the Site and use of the Services by you will constitute your acceptance of any changes or revisions to the Agreement.

SmileDirectClub also reserves the right to post, from time to time, additional rules of usage that apply to specific parts of the Site, which may be posted in the relevant parts of the Site, and will be clearly identified. Your continued use of the Site constitutes your agreement to comply with these additional rules.

Suspension or Termination of Your Use

Your failure to follow the requirements of this Agreement may result in suspension or termination of your access to the Services, without notice, in addition to SmileDirectClub's other remedies. SmileDirectClub further reserves the right to terminate, without notice, any user's access to or use of the Site for any reason.

Ownership of the Site and Site Information

The Site is expressly owned and operated by SmileDirectClub. Unless otherwise noted, the design and content features on the Site, including information and other materials, illustrations, product layout and design, icons, navigational buttons, images, artwork, graphics, photography, text, data, audio sound, software and the like, as well as the selection, assembly and arrangement thereof (the "Site Information"), are owned by SmileDirectClub or its affiliates or are licensed from third party service providers by SmileDirectClub. The Site, as a whole and in part, is protected by copyright, trademark, service mark, trade name, and other intellectual property and other proprietary rights, and all other applicable rights are reserved.

Site Information is Provided "As Is"

Site Information is provided "as is" with all faults. You use the Site Information, as authorized herein, at your own risk. Site Information may contain errors, omissions, or typographical errors or may be out of date. The Site may change, delete or update any Site Information at any time and without prior notice.

Use of the Service By You

You may view and use the Site Information only for your personal information and for shopping and ordering on the Site. Except as set forth in this Agreement, the Site does not grant to you any right to use, reproduce, copy, modify, transfer, display, publish, sell, license, create derivative works, publicly perform, or distribute by any means, method or process any Site Information. Your right to use the Site and the Services is personal to you -- you may not authorize others to use the Site and the Services, and you are responsible for all use of the Site and the Services by you and by those you allow to use, or provide access to, the Site and the Services. You agree to use the Site and the Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

Non-Commercial Use Only

The Site is for the personal use of individuals only and may not be used in connection with any commercial endeavors. Organizations, companies and/or businesses may not use the Services, the Site Information or the Site for any purpose without written consent of or agreement with SmileDirectClub. You agree not to make use of Site Information by publication, re-transmission, distribution, performance, caching, or otherwise, except as permitted by law or as expressly permitted in writing by this Agreement or SmileDirectClub. Illegal and/or unauthorized uses of the Site, including efforts to collect usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Site, will be investigated and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.

Eligibility to Use the Site and the Services

The Site and the Services are not intended for users under the age of 18. To register for any Services offered on the Site, you must be 18 years of age or older. If you are a minor under the age of 18, you may only use the Site in conjunction with your parents or guardians. SmileDirectClub does not knowingly collect personally identifiable information from users under the age of 13. Children under 13 should not use the Site. If a child under 13 submits information through any part of the Site, and SmileDirectClub becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.

Freight Term, Title Transfer

Unless otherwise agreed products shall be shipped "F.O.B Origin" (SmileDirectClub's warehouse), regardless of prepaid freight by SmileDirectClub or express freight paid by the customer. Title to and risk of loss to products shall pass to Buyer upon shipment. Neither the time method nor place of payment, method of shipment, form of shipping document, nor place of acceptance of Buyer's order shall alter the foregoing.

Disclaimer or Warranty and Limitation of Liability

You acknowledge that you are using the site and the services at your own risk. The site, the site information and the services are provided "as is," and to the full extent permitted by applicable law, SmileDirectClub, its affiliates and its third party service providers hereby expressly disclaim any and all warranties, express and implied, including, without limitation, any warranties of accuracy, completeness or reliability, title, noninfringement, merchantability or fitness for a particular purpose, or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form. SmileDirectClub, its affiliates, and its third party service providers do not represent or warrant that access to the site and its services will be uninterrupted or that there will be no failures, errors or omissions, or loss or security breach of transmitted information, or that no viruses will be transmitted through access to or use of

SmileDirectClub its affiliates and its third party service providers shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages arising out of this agreement, the provision of services hereunder, the sale or purchase of any merchandise ordered through the site, your access to or inability to access the site, site information, or services, including for viruses alleged to have been obtained from the services, your use of or reliance on the services, the site information or materials available through third party sites linked to the site, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages. Some states do not allow the exclusion of implied warranties or the limitation or exclusion of liability for incidental or consequential damages, so the above exclusions or limitations may not apply to you. You may also have other rights that vary from state to state.

You hereby agree to release SmileDirectClub, its affiliates and third-party service providers, and each of their respective directors, officers, employees, and agents from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed ("claims"), arising out of or in any way connected with your use of this site and its services. If you are a California resident, you waive California civil code section 1542, which states, in part: a general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Jurisdiction and Governing Law

SmileDirectClub makes no representation that the Site Information, the Services or products offered through the Site are appropriate, available or legal in any particular location. Those who choose to access the Site Information, the Services and products offered through the Site do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. You agree that this Agreement, for all purposes, shall be governed and construed in accordance with the laws of the State of Michigan and any action based on or alleging a breach of this Agreement must be brought in a state or federal court located in Southeastern Michigan. In addition, both parties agree to submit to the exclusive personal jurisdiction and venue of such courts. is for Use in the United States

The Site is hosted in the United States and is intended for users located in the United States. If you are a non-U.S. user of the Site, by visiting the Site, using its Services and/or providing us with any Content, you agree to comply with all applicable laws governing the Site, its Services, online conduct and acceptable Content. You further agree to comply with all applicable laws regarding the transmission of data exported from the United States or the country in which you reside.

Trademark Notice

SmileDirectClub and the Site names, logos, and other identifying marks are the property of SmileDirectClub. Other featured words or symbols, used to identify the source of merchandise or services, may be the trademarks of their respective owners.


Qualified Invite

A Qualified Invite is defined as the purchase of invisible aligners made at SmileDirectClub by a person (an "Invited Customer") who arrives to our website by clicking your Invite-a-Friend program link. Upon arriving at the website using the Invite-a-Friend program link, the Invited Customer must either schedule a free scan or order an at-home impression kit, and then purchase invisible aligners. A Qualified Invite is counted when the Invited Customer’s invisible aligners ship. You are limited to one Qualified Invite for each Invited Customer in other words, additional/repeat purchases made by an Invited Customer are not counted as additional Qualified Invites.

Invited Customer

The Invited Customer and the Referrer cannot be the same person (for example, by using a different email address).

Referral Rewards

For you to earn referral rewards as a Referrer, the Referred Customer must complete an order of invisible aligners. The referral is counted and paid out once the invisible aligners ship to the Referred Customer.

Reward Payments

Rewards are payable in increments of $100, paid via e-gift card within 2-3 weeks from when the Invited Customer's aligners ship. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.


Eligibility is limited to individuals only. The SmileDirectClub invite program cannot be used by businesses for affiliate lead generation as determined at SmileDirectClub’s sole discretion.

No Spam

If you choose to distribute your referral link via self-generated email, you must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your invite link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from SmileDirectClub’s Invite-a-Friend program.

Right to Close Accounts

SmileDirectClub reserves the right to close the account(s) of any Referrer and/or Invited Customer and to request proper payment if the Referrer and/or Invited Customer attempts to use the SmileDirectClub Invite-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

Right to Cancel Program or Change Terms

SmileDirectClub reserves the right to cancel the Invite-a-Friend Program or to change these Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time.


I, certify under penalty of perjury of the laws of the United States that I am a customer and user ("Customer") of the smile enhancement services ("Services") offered by SmileDirectClub, LLC, a Tennessee limited liability company ("SmileDirectClub"), and I hereby provide this customer testimonial declaration and release ("Release") to SmileDirectClub in my capacity as its Customer.

For good and valuable consideration, receipt of which is hereby acknowledged, I irrevocably grant to SmileDirectClub and its licensees and assigns the perpetual, worldwide and absolute right to display, reproduce, publish, perform, exhibit, distribute, transmit, post, broadcast, sublicense, sell, transfer or otherwise make any commercial or non commercial use of my full name, face, image (whether in still life or in video, or three dimensional representation), picture, voice, likeness and biographical information (collectively, my "Persona"), in connection with my statements and opinions about SmileDirectClub and its Services (including, without limitation, the Claim(s) (defined below) or otherwise provided by me) (collectively, "Opinions and Statements") in whole, in part or with or in connection with other materials for advertising, publicity and any other legal purpose, in perpetuity, throughout the world, in any and all media, whether now known or hereafter developed, including, without limitation, on the internet, without additional consideration, review or approval and to create derivative works based on my Persona, Opinions and Statements. I also grant SmileDirectClub the right to state expressly or imply endorsements of SmileDirectClub and/or the Services through the use of my Persona, Opinions and Statements. Except as prohibited by applicable law, I hereby waive any moral rights (including attribution and integrity) that I may have in any Persona, Opinions and Statements. To the extent not waivable, I irrevocably agree not to exercise such rights (if any) in a manner that interferes with any exercise of the granted rights.

I hereby affirm, in my capacity as a Customer, that my Opinions and Statements are a true and accurate reflection of my opinions about SmileDirectClub and its Services based on my own actual personal experience and, to the extent my Claims indicate that I use the Services, I hereby affirm that I am a bona-fide user of same, and to the best of my knowledge, my experiences as a Customer are typical and I have not received any special treatment or consideration. I am at least the age of majority in my state of residence and have the full right to enter into this Release and grant the rights set forth in this Release. I have the authority to grant the rights herein granted, and no consent of another party is necessary for SmileDirectClub to exercise the rights granted herein. I acknowledge that SmileDirectClub is not required or obligated to use my Persona, Opinions and Statements in any manner or to attribute any of them to me. I agree to immediately notify SmileDirectClub in writing if there is any change in my Persona, Opinions or Statements, including, without limitation, if I cease to support or subscribe to the Claim(s) or, as applicable, cease to be a bona fide user of the SmileDirectClub Services.

I hereby irrevocably release and discharge and agree to indemnify and hold SmileDirectClub and its agents, representatives, employees, officers, directors and members, and each of their respective licensees, successors and assigns (collectively, "Released Parties") harmless from and against any and all claims, demands, actions, damages, liabilities, losses, costs and expenses arising out of or in connection with: (i) SmileDirectClub’s use of my Persona, Opinions and Statements, including, without limitation, any claims for personal injury, wrongful death, property damage, emotional distress, defamation, intellectual property infringement, false light, false endorsement and/or breach of the rights of privacy or publicity; and/or (ii) any breach or anticipated breach by me of any provision hereof. I further agree and covenant not to sue or bring any other proceeding against any Released Party based upon or relating to SmileDirectClub’s or other Released Party’s use of my Persona, Opinions and Statements, including, without limitation, any claim for violation of my right of publicity, privacy, moral right, defamation or interference with contract. I understand that the Released Parties are relying on this Release by me at great expense and agree any breach or anticipatory breach will result in irrevocable harm for which monetary damages alone will be insufficient and they are accordingly entitled to injunctive or equitable relief without obligation to post bond or surety. I hereby irrevocably waive any and all rights to seek or obtain any injunctive or other equitable relief. I hereby waive any right that I may have to inspect and/or approve the use of my Persona, Opinions and Statements.

This Release shall be binding upon, and shall inure to the benefit of, my heirs, executors, administrators, successors and assigns. I hereby certify and represent that I have read the foregoing, fully understand the meaning and effect thereof and am agreeing to this voluntarily. This Release shall be governed by the laws of the State of Illinois applicable to agreements executed and to be fully performed therein (without regard to the conflict of laws provisions thereof). I acknowledge that this Release constitutes the entire understanding of the parties regarding my Opinions, Statements and the Claims, and supersedes all prior or contemporaneous understandings of the parties regarding that same subject matter, and that any modifications or amendments hereto must be in writing signed by the parties. A fax or photocopy of this document shall be deemed an original for all purposes.

Last Revised: March 2019

SMS Terms of Use

SMS Short Code Terms & Conditions

If you provide your mobile phone number, we may use this information to send you transactional SMS updates about your requests, orders and other feedback. We may also share this information with a third party to aid in sending text messages via SMS or SMS short codes. Number and size of messages will vary per user based on evaluation/treatment length and stages. Reply 'STOP' to any SMS message to unsubscribe from SMS updates. Reply 'HELP' to get help or call 800-848-7566. SmileDirectClub does not charge any users fees to send or receive text messages. However, message and data rates may apply from your mobile carrier. We support the following mobile carriers: AT&T, Sprint, T-Mobile, Verizon Wireless, Metro PCS, Nextel, Virgin Mobile, U.S. Cellular, and others. The wireless carriers are not liable for delayed or undelivered message. SmileDirectClub will not be liable for any delays in the receipt of any SMS messages connected with our SMS Gateway. Delivery of SMS messages is subject to effective transmission from your wireless service provider/network operator. SmileDirectClub respects your privacy. We will only use the information you provide to transmit text messages to you. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, to protect our rights or property. Text messages through your wireless carrier / service provider are not secure messages through encryption or similar technology, and therefore you should take care to include only the content you wish to share in the texts to our Customer Care agents. SmileDirectClub respects your right to privacy. You can view our privacy policy here.

Last Revised: February 2019

Terms of Use (Canada)

Acceptance of the Terms of Use

These terms of use are entered into by and between you and SDC Canada Incorporated ("SmileDirectClub", "we" or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Use"), govern your access to and use of (the "Website"), including any content, functionality and services offered on or through the Website and our application, whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Website.

This Website is not intended for minors. To register for any of the shopping and other services referenced in paragraph 2, below (collectively, the "Services") offered on the Website, you must be the age of majority in the territory, Province, or Canadian possession in which you reside. If you are under the age of majority, you may only use the Website with the authorization of your parent or legal guardian. By using this Website, you represent and warrant that you are of legal age to form a binding contract with SmileDirectClub and meet all of the foregoing eligibility requirements, or that your parent or legal guardian has agreed to form a binding contract with SmileDirectClub. If you do not meet all of these requirements, you must not access or use the Website.

Depending of the local law of the territory, Province, or Canadian possession in which you reside, Services may not be available to you.

Services Provided

We offer an online communication platform for licensed dentists and orthodontists (each, a "Provider") and their patients to connect and communicate via the Website through the use of synchronous and asynchronous telecommunications technologies. Our Website allows you to order an impression kit, the results of which will be reviewed by a Provider to evaluate your current smile, develop and prescribe a customized alignment treatment plan, and supply a premium whitening product directly to your door, allowing you to create a smile that you will love without the hassle of in- person monthly visits. If you prefer, our Website can also provide you with the locations of our SmileShops where you can find out more about our invisible aligners and have our trained staff take a simple scan of your teeth that will assist your Provider to determine if aligner therapy treatment is right for you.

SmileDirectClub does not provide medical advice, treatment, or care. SmileDirectClub contracts with a network of independent Providers and dental groups with a network of Canada-based Providers who provide clinical teledentistry orthodontics services. Providers deliver clinical services via the Website to their patients. Providers are not contracted or employed by or under the control of SmileDirectClub. The Providers, and not SmileDirectClub, are solely responsible for determining the appropriateness and quality of the care they render to you.

The Providers are independent of SmileDirectClub and are merely using our Website as a way to remotely communicate with you. Any information or advice received from a Provider comes from them alone, and not from SmileDirectClub. Your interactions via our Website are not intended to takethe place of your relationship with your regular dental provider, healthcare practitioners, or primary care physician. Neither SmileDirectClub, nor any of its subsidiaries or affiliates or any third party who may promote the Website or our Services or provide a link to our Website, shall be liable for any professional or clinical advice obtained from a Provider via the Website, or for any professional or clinical information obtained on the Website.

SmileDirectClub does not make any representation or warranty about the training or skill of any Provider who delivers treatment or renders advice via the Website. You will be connected with a Provider in your Province based on his or her availability and the information you submit through the Website. The content of the Website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, are for informational purposes only and do not constitute professional medical or dental advice, diagnosis, treatment, or recommendations of any kind by SmileDirectClub. You should always seek the advice of your qualified health care professional with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by SmileDirectClub, or in connection with any communications supported by SmileDirectClub, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship with SmileDirectClub as defined by any law. While SmileDirectClub facilitates your communication with a licensed dentist or orthodontist, SmileDirectClub does not provide medical or dental services, and the doctor-patient relationship is solely between you and your dentist or orthodontist.

Not for Emergencies


SmileDirectClub’s Website, and our content and Services are not for medical emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the Website. If you believe you have an emergency, immediately call 9-1-1 or your local emergency responder.

You should seek emergency help or follow up care when recommended by a Provider or otherwise needed. You should continue to consult with your regular dentist, primary care provider, and other healthcare professionals as recommended. Always seek the advice of your regular dentist, or a physician, or other qualified healthcare provider concerning any questions you have regarding a medical condition or before stopping, starting, or modifying any treatment or medication.

Risks of Teledentistry Services

We provide teledentistry orthodontics support services that permit you to have an impression of your teeth taken with our Impression Kit or a 3-dimensional photograph and have the results of your Impression Kit or photograph reviewed by a dentist or orthodontist in yourProvince, who will determine whether to prescribe your invisible aligner therapy treatment. By ordering an Impression Kit or having photographs taken, you acknowledge the potential risks and limitations associated with teledentistry services, including that the information supplied to your Provider may not be sufficient to provide appropriate care.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time/frequently/each time you access this Website so you are aware of any changes, as they are binding on you.

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

  • Making all arrangements necessary for you to have access to the Website.
  • Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources or Services it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. You agree that all information you provide to register with this Website or otherwise, including all heath related and other sensitive information, and including but not limited to through the use of any interactive features on the Website, is governed by our Privacy Policy. By using our Website and/or providing this information on or through the Website, you consent to all actions we take with respect to your information consistent with our Privacy Policy.

If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any user name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms of Use.

Intellectual Property Rights

The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by SmileDirectClub, its licensors or other providers of such material and are protected by Canadianand international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non- commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Website, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
  • You may store files that are automatically cached by your Web browser for display enhancement purposes.
  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication or distribution.
  • If we provide mobile or other applications for download through the applicable application store you may download the application to your mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

  • Modify copies of any materials from this site.
  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from this site.

You must not access or use any part of the Website or any services or materials available through the Website for any commercial purposes.

If you print, copy, modify, download or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by SmileDirectClub. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark and other laws.


The SmileDirectClub name, logo,and allotherrelated names, logos, product and service names, designs and slogans are trademarks of SmileDirectClub or its affiliates or licensors. You must not use such marks without the prior written permission of SmileDirectClub. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agreenot to use the Website:

  • In any way that violates any applicable federal, provincial, territorial or local laws of Canada or any international law or regulation (including, without limitation, any laws regarding the export of data or software to and from Canada or other countries).
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with the Content Standards set out in paragraph 10 of these Terms of Use.
  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter"or "spam"or any other similar solicitation.
  • To impersonate or attempt to impersonate SmileDirectClub, a SmileDirectClub employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm SmileDirectClub or users of the Website or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website.
  • Use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
  • Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.
  • Use any device, software or routine that interferes with the proper working of the Website.
  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website.
  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Website.

User Contributions

The Website may contain message boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website.

All User Contributions must comply with the Content Standards set out in these Terms of Use.

Any User Contribution you post to the site will be considered non- confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.
  • All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not SmileDirectClub, have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.

We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Website.

Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the Content Standards, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public or could create liability for SmileDirectClub.
  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
  • Take appropriate legal action, includingwithout limitation, referral to law enforcement, for any illegal or unauthorized use of the Website.
  • Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS SMILEDIRECTCLUB AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we do not undertake to review material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, provincial, territorial, or local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.
  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.
  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy.
  • Be likely to deceive any person.
  • Promote any illegal activity, or advocate, promote,or assist any unlawful act.
  • Cause annoyance, inconvenience,or needless anxiety or be likely to upset, embarrass, alarm,or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person or organization.
  • Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.
  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case.

Copyright Infringement

We take claims of copyright infringementseriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringes your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our us through our contact information below. In accordance with the Copyright Act (R.S.C., 1985, c. C-42), the written notice must include the following:

  • Your name and address.
  • Identification of the materials that you claim infringes.
  • Your interest or rights with respect to the copyright in those materials.
  • The location data for the electronic location to which the claimed infringement relates.
  • A specification of the infringement that is claimed.
  • The date and time of the claimed infringement.

When we receive a copyright infringement claim, we will, as soon as feasible, forward the notice electronically to the person who posted the material. We will also inform the copyright owner of its forwarding or, if applicable, the reason why it was not possible to forward it.All records of your copyright infringement claim and any actions we take will be retained for a period of six (6) months (or one (1) year if a lawsuit is commenced within the six (6) month period) in order to identify the alleged infringer.

Please be aware that if you knowingly materially misrepresent that material or activity on the Websites is infringing your copyright, you may be held liable for damages (including costs and legal fees).

Repeat Offenders: Please note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Content Provided by Third Parties

This Website includes content provided by third parties, including materials provided by other users, bloggers,and third- party licensors. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by SmileDirectClub, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of SmileDirectClub. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to the Website

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

Online Purchases and Other Terms and Conditions

We will arrange for shipment of our impression kit and our invisible aligners to you. Title and risk of loss pass to you upon our transfer of our products to the shipping carrier, regardless of prepaid freight by SmileDirectClub or express freight paid by you. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. We will accept a return of the products you purchase and refund any SmileShop scan in accordance with our Return Policy.

If you buy products from the Website, you may have a right to cancel an order if SmileDirectClub does not comply with the applicable consumer protection legislation. If you receive products under an order that you have cancelled in accordance with the applicable legislation, you must return the product(s) to SmileDirectClub unused and in the same condition as delivered, with appropriate purchasing documentation, no later than 30 days after the day the product(s) was/were delivered to you.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part.

You must not:

  • Establish a link from any website or social media page that is not owned by you.
  • Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
  • Link to any part of the Website other than the homepage.
  • Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Geographic Restrictions

SmileDirectClub and Providers operate subject to provincial, territorial and federal regulations, so the services we provide may not be available in your jurisdiction. You represent that you are not a person barred from enrolling in and/or receiving our services under the laws of the Canada or other applicable jurisdictions in which you may be located and/or from which you access our Website. Using our services from jurisdictions where they may be illegal, or where we do not offer our services, is prohibited.

We further provide this Website for use only by persons located in Canada. We make no claims that the Website or any of its content is accessible or appropriate outside of the Canada. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the Canada, you do so on your own initiative and are responsible for compliance with local laws.

Disclaimer of Warranties

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.




Limitation on Liability




You agree to defend, indemnify and hold harmless SmileDirectClub, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

Governing Law and Jurisdiction

Except where prohibited by applicable law, all matters relating to the Website and these Terms of Use and any dispute or claim arising there from or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Province of Ontario without giving effect to any choice or conflict of law provision or rule.

Except where prohibited by applicable law, any legal suit, action or proceeding arising out of, or related to, these Terms of Use or the Website shall be instituted exclusively in the federal courts of Canada although we retain the right to bring any suit, action,or proceeding against you for breach of these Terms of Use in your location of residence or any other relevant location. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

Limitation on Time to File Claims


Waiver and Severability

No waiver by SmileDirectClub of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of SmileDirectClub to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use, our Privacy Policy, and Return Policy constitute the sole and entire agreement between you andSDC Canada Incorporated with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Your Comments and Concerns

This website is operated bySDC Canada Incorporated; 79 Wellington St. W., #3000, Toronto ON M5K 1N2. All other feedback, comments, requests for technical support and other communications relating to the Website should be directed to us via email at or via phone at (800) 848-7566.


The Parties here to have expressly required that the agreement and all documents and notices relating there to be drafted in the English language. Les parties aux presents ont expressement exige gue la presente convention et tou autre documents ou avis qui y sont affrerents soient rediges en langue anglais.

Last Revised: January 2019