Smile Guarantee

If you're unhappy with your aligners within the first 30 days after they are delivered, return them and all payments you’ve made for aligners will be refunded. See full details and important exclusions to our refund policy on our Returns page.

Still have questions?

Our clear aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated, state-licensed dentist or orthodontist who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

Our clear aligner therapy includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position.

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

SmileDirectClub aligners move all teeth simultaneously, distributing force equally across an entire set of teeth. The majority of SmileDirectClub’s treatment plans are 4-6 months. Our network of dentists and orthodontists use our proprietary computer algorithm to carefully plan the coordinated movements of every tooth to safely and efficiently deliver a smile you’ll love. Learn More >

You’re welcome to connect with your teen’s treating doctor through our remote telehealth platform. The SmileDirectClub dental care team will work with you to arrange a connection via video, chat, email, or phone. Our registered team of dental assistants and hygienists may also be able to answer your questions. Your teen’s treating doctor will oversee their treatment plan, and we’ll work with you to schedule regular virtual check-ins. Learn More >

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a state licensed dentist or orthodontist. This ensures your new smile is improved and aligns within the "Standards of Care." For more details, read our blog post.

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub clear retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $99 and is available to purchase toward the end of your treatment. Call our customer care team at 800-688-4010 about 4–5 weeks before you finish your smile plan to place your order.