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Frequent Questions

SmileDirectClub Invisible Aligners

What are SmileDirectClub invisible aligners?

Our invisible aligner therapy includes several sets of tight-fitting, custom-made clear plastic aligners that gradually shift teeth into their desired position.

How do SmileDirectClub invisible aligners straighten teeth?

Our invisible aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated licensed dental professional in your state who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub invisible aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub invisible aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub invisible aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub invisible aligners?

Every SmileDirectClub order begins with a free Smile Assessment and an at-home impression kit or 3D scan to determine if you are a smile candidate. The invisible aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction.  Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from his or her office.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth then please follow that direction. If not, you can purchase our at-home impression kit or book a scan and a licensed dental professional will review your smile for you. And if it is determined that remote aligner treatment isn’t right for you, we will refund your impression kit or SmileShop visit price.

Am I a candidate for SmileDirectClub if I have an implant?

Our aligners can work for some customers who have an implant. The dental professionals in our network assess these situations on a case-by-case basis as a part of the first step in our process. If they determine our aligners aren't a fit for your needs, the initial $95 purchase is fully refundable.

Can I use SmileDirectClub invisible aligners if I have missing teeth?

Our aligners can work for some customers who have missing teeth. The dental professionals in our network assess these situations on a case-by-case basis as a part of the first step in our process. If they determine our aligners aren't a fit for your needs, the initial $95 purchase is fully refundable.

Evaluation Process

Is my impression kit or SmileShop visit refundable?

Remote invisible aligner therapy isn't right for everyone. That's why we'll refund your impression kit or SmileShop visit if it's determined you aren't a suitable candidate for invisible aligners. Simply give our customer care team a call after learning about your eligibility to have your refund processed.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map of your smile, including your teeth and gum lines. This 3D image helps us determine if our aligners are a fit for your smile and allows our lab to work with the doctor overseeing your case in creating your personalized treatment plan.

How do I schedule a scanning appointment?

Simply book a scan on our  Locations page. You’ll be given a few dates and times to choose from and our team will follow-up to confirm your scheduled appointment.

What if I need to reschedule my appointment?

Give us a call at (800) 688-4010 at least 24 hours before your appointment time to reschedule your appointment to avoid cancellation fees.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at (800) 688-4010 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you in to the schedule.

Is there a cancellation fee for missed appointments?

Our SmileGuides are actively scanning new customers for affordable invisible aligner therapy. In order to respect their schedules and the schedules of other customers, missed appointments may incur a $95 fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work—including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using invisible aligners.

What if I’m not in a scanning market or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, at-home impression kit that includes an online photo assessment and dental impressions.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from making accurate aligners, we will contact you regarding sending another impression kit for $49.00. We'll refund the price of the retake kit at the time of aligner purchase.

Can someone walk me through using the impression kit?

Yes! We regularly host virtual SmileParties where a licensed dental professional will walk you through using the impression kit. For more information about our SmileParties, check our  Facebook page.

How do I choose between an impression kit or a scan?

A 3D scan can be done at any SmileShop. In a 30-minute appointment, a SmileGuide will make a 3D image of your smile and send it directly to our lab so a dental professional can get started on building your custom smile plan. SmileShops are located across the country. Find one near you on our Locations page. If you’re not near a SmileShop, or if you’d rather get started in the comfort of your own home, an at-home impression kit may be right for you. Simply use the kit to take impressions of your smile, then send it back to us. Return shipping is free. All you have to do is drop your completed kit in the mail!

What is a SmileShop?

It’s your first step to getting a smile you’ll love. During your visit, a SmileGuide will take a 3D scan of your current smile which will be sent over to a licensed dentist in our network to create your new smile plan. The best part is you only have to go once, and it’s only 30 minutes. Bye, waiting rooms!

Where are SmileShops located?

Our SmileShops are located across the United States. For a list of shops, visit our  Locations page.

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a licensed dentist or orthodontist in your state. This ensures your new smile is improved and aligns within the "Standards of Care" for your state. For more details, read our blog post.

Can I view what my expected results will be after treatment is completed?

Yes, after our lab receives your impressions or 3D scan, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment. If it is determined that our aligner therapy isn't appropriate for your circumstances, we'll be happy to refund your impression kit or SmileShop visit price. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

Depending on your custom treatment plan, our invisible aligners are designed to be used for 4 to 14 months.

Why do I need aligners for both arches if I only want to change one?

Fixing crowding or spacing may change your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your smile plan. In some cases, correcting only a single arch could result in your teeth shifting back to their original positions. In order to safely get – and keep – the smile you’ll love, it’s important to use aligners on both arches.

Can I use SmileDirectClub invisible aligners on only my upper or lower teeth?

Fixing crowding or spacing issues changes your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Additionally, only correcting a single arch may result in your teeth shifting back to their original positions. For these reasons, all plans include both upper and lower arches.

How do I use my chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your chewie between your teeth and chew as if it were a piece of gum. Use your chewies for 10-15 minutes at a time, 2-3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one third of each molar.

How often should I wear my aligners?

Wear your aligners all the time as directed by your prescribed smile plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn't go away, contact our customer care team at (800) 688-4010.

Are there any visits to a dental office during treatment?

Most SmileDirectClub patients don’t require any visits to a dental office during their invisible aligner treatment.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $50 per tray. Your replacement aligner will generally ship within 7 to 10 business days of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner please call our customer care team at (800) 688-4010.

What happens after my invisible aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub invisible retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $99 and is available to purchase after treatment is completed. Call our customer care team at (800) 688-4010 to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you'll need to wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. After that, you'll want to wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at (800) 688-4010 to update your shipping address, email, phone number or credit card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, all customers receive complimentary teeth whitening so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging into your account on our website. Once at your dashboard, simply enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. You can log in to see when you’re scheduled to change to your next set, which aligner you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because of a vacation or forgetting to wear your aligners, you can always reset your dashboard by clicking the Get Back on Track button.


How much do SmileDirectClub invisible aligners cost?

First, you’d get started with our $95 at-home impression kit or a 3D scan at a SmileShop. Once your new smile is ready, you have two convenient payment options. With Single Pay, make a one-time payment of $1850 which is 60% less than our competitors. You can also pay over time with SmilePay™ for a down payment of $250 and $80 a month for 24 monthly payments. At the end of treatment, you'll want to purchase a retainer to stabilize your smile. We sell these for $99 a set. You can learn more about our invisible aligner pricing by visiting our Pricing Page.

What forms of payment are accepted?

We accept all major credit cards (Visa, MasterCard, American Express and Discover), as well as HSA, FSA and CareCredit.

Do you offer an affordable payment plan?

Yes! With SmilePay™, make a down payment of $250 and convenient monthly payments of $80 a month for 24 months. However, if you pay in one single payment, you can get your new smile for just $1850.

Can I pay off my SmilePay™ early?

Yes! Call (800) 688-0450 and we'll be happy to help you process your payment for the remaining balance.

Can I use insurance to pay for SmileDirectClub invisible aligners?

Yes. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement. For tips on checking your insurance coverage, please visit our Insurance Page.

Do you accept HSA or FSA?

Yes, we accept both! Simply process your HSA/FSA debit card (Visa, Mastercard, & Discover) like you would any credit or debit card. If you have an HSA/FSA account without a card, give our SmileExperts a call at (800) 688-0450 to process your order.

Does SmileDirectClub accept CareCredit?

Yes, we accept CareCredit! Give our SmileExperts a call at (800) 688-0450 at any time to process your order.

Is there a money back guarantee?

Yes. If it is determined that aligner therapy isn't the right fit for you, we will gladly refund your impression kit or SmileShop visit price. With our Confident Smile Guarantee, if during aligner treatment you're not satisfied for any reason, you can return any unused and unopened aligners and we will refund the prorated amount from the total purchase price. You can learn more about returns in our Return Policy page.

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Klarna?

Klarna is a financing partner we worked with for one of our monthly payment options. We no longer offer Klarna financing, but we do still have a convenient monthly payment option through SmilePay™ for a down payment of $250 and $80 a month for 24 months.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to $320 over other payment options with a one-time payment of $1850 and you'll be on your way to a smile you'll love!

What is SmilePay™?

SmilePay™ is our convenient monthly payment option. All we need to get started is a low down payment of $250. Then, we will charge your credit card, HSA or FSA $80 a month for 24 months.

What is HFD?

HFD is our financing partner. HFD requires a $250 down payment and $80 a month for 24 months. If you have questions about HFD financing, contact 800-688-4010.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK™ is our proprietary technology system that connects you and your prescribing dental professional and manages your treatment plan and dental case records. Through a secure provider portal, your doctor can view images, dental impressions and prescribe your treatment. These tools equip SmileGuides and lab technicians in performing their work and managing your case file. And as a patient, SMILECHECK™ provides you direct access to upload photos and images, manage your account and view your treatment plan.

Is there a minimum age required to use SmileDirectClub invisible aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present. For patients under the age of 18, we need a parent/guardian signature on the Medical/Dental History Form provided during the evaluation step.

Does SmileDirectClub ship internationally?

Currently SmileDirectClub Invisible Aligners are only available in the U.S.

Do you have before and after photos of patients who have used the SmileDirectClub invisible aligners?

Yes. We have several before and after photos and video testimonials on our Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligner treatments for more than one individual. Presently, the best way to accomplish this is for each patient to have an account tied to a unique email address regardless of who made the purchase. While we’re actively working to update our platform to allow a single user account to manage multiple patients, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. If you only have one email address, there are many free email services available that you can use!

I canceled my SmileDirectClub account. Can I reopen it?

Yes! If you canceled your order, you can restart with SmileDirectClub at any time. To get started, submit another Smile Assessment by selecting  Am I A Candidate?

I wasn’t eligible for treatment when I purchased my impression kit or SmileShop visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

Yes! If you’ve fixed the eligibility concerns you can restart your case. To get started, submit a new Smile Assessment by selecting Am I A Candidate?

How do I redeem my Groupon?

Redeeming your unique Groupon code is easy. Simply visit our Groupon page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.

How do I redeem my Living Social deal?

Redeeming your unique Living Social code is easy. Simply visit our Living Social page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.