Frequently Asked Questions

SmileDirectClub Clear Aligners

What are SmileDirectClub clear aligners?

Our clear aligner therapy includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that gradually shift teeth into their desired position.

How do SmileDirectClub clear aligners straighten teeth?

Our clear aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated, duly licensed dentist or orthodontist who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub clear aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub clear aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub clear aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub clear aligners?

Every SmileDirectClub order begins with a free Smile Assessment and a remote impression kit or 3D image to determine if you are a smile candidate. The clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from his or her office.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth, then please follow that direction. If not, you can purchase our remote impression kit or book a scan and a state-licensed dentist or orthodontist will review your smile for you. And if it is determined that remote aligner treatment isn’t right for you, we will refund the cost of your impression kit.

Am I a candidate for SmileDirectClub if I have an implant?

Our aligners can work for some customers who have an implant. The licensed dentist or orthodontist assigned to you will assess your smile and determine if SmileDirectClub aligners are the best fit for you. If they determine they're not the best fit for your needs, the cost of your impression kit or scan is fully refundable.

Can I use SmileDirectClub clear aligners if I have missing teeth?

Our aligners can work for some customers who have missing teeth. The licensed dentist or orthodontist assigned to you will assess your smile and determine if SmileDirectClub aligners are the best fit for you. If they determine they're not the best fit for your needs, the cost of your impression kit or scan is fully refundable.

Nighttime Clear Aligners

Is Nighttime Clear Aligner Therapy Safe?

Nighttime clear aligner therapy is a safe and effective path to a straighter smile. Like any clear aligner treatment plan, patients should follow their licensed dentist or orthodontist’s prescription of 10 consecutive hours of wear per night. While the average time of treatment may be longer than the average 22-hour a day aligner therapy, this discreet and flexible alternative will safely achieve desired results.

How are Nighttime Clear Aligners different from SmileDirectClub’s traditional clear aligner treatment plan?

Nighttime Clear Aligners provide a more discreet, flexible treatment plan for customers with mild to moderate spacing and crowding issues. SmileDirectClub’s custom-made, BPA-free clear aligners will safely straighten your teeth with at least 10 hours of continuous wear each night.

  • Traditional 22-hour a day clear aligner therapy is a more convenient, faster option for customers seeking treatment for a timely event like a graduation or a wedding.

Will my teeth move more slowly because I am only wearing aligners at night?

Each aligner set is custom-made to safely move your teeth within the prescribed time provided by your licensed dentist or orthodontist. Any deviation from the prescribed treatment plan is not advised. 

Is SmileDirectClub the only company to offer Nighttime Clear Aligner treatment? 

Nighttime Clear Aligners is the first aligner system on the market that safely allows customers to wear clear aligners for only 10 continuous hours per night. Wearing Nighttime Clear Aligners while you sleep is more convenient to many people's lifestyle.

Why should I try Nighttime Clear Aligners?

There are three key reasons to take advantage of SmileDirectClub’s Nighttime Clear Aligners:

  • Convenience: Customers can get the smile they’ll love while only wearing aligners for 10 hours per night;

  • Affordability: Nighttime Clear Aligners cost up to 60% less than traditional braces. You can get a smile you love for a flat fee.

  • Accessibility: Customers using Nighttime Clear Aligners may have careers or lifestyles that preclude them from wearing aligners during the day. These customers now have the flexibility to only focus on straightening their teeth at night. 

Nighttime Clear Aligner therapy provides a more discreet, flexible teeth straightening solution for customers who cannot commit to 22 hours of daily wear. 10-hour aligners are safe and very discreet to wear because customers only wear them at night and when they sleep.

Impression Kit & 3D Image Process

How do I choose between an impression kit or a scan?

A 3D image can be done at any SmileShop. In a 30-minute appointment, a SmileGuide will make a 3D image of your smile and send it directly to our lab so a dental professional can get started on building your custom smile plan. SmileShops are located across the country. Find one near you on our Locations page. If you’re not near a SmileShop, or if you’d rather get started in the comfort of your own home, a remote impression kit may be right for you. Simply use the kit to take impressions of your smile, then send it back to us. Return shipping is free. All you have to do is drop your completed kit in the mail!

Where can I buy an impression kit or a new smile kit?

You can purchase an impression kit for $49 here.

Is the cost of my impression kit refundable?

Remote clear aligner therapy isn't right for everyone. That's why we'll refund the cost of your impression kit if the dentist or orthodontist determines our clear aligners aren't a fit for you. Simply call our customer care team at 800-688-4010 after learning about your eligibility, to have your refund processed.

I lost the registration code in my impression kit/new smile kit. What do I do?

We can help! Give us a call at 800-688-4010 or send us a chat. All you'll need is your receipt. Simply provide the date of the purchase and your order number, and we can generate a new code for you.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from making accurate aligners, we will contact you regarding sending another impression kit. We'll refund the price of the retake kit at the time of aligner purchase.

Can someone walk me through using the impression kit?

Yes! We regularly host virtual SmileParties where our Lead Dentist will walk you through using the impression kit. For more information about our SmileParties, check our Facebook page.

What is a SmileShop?

It’s your first step to getting a smile you’ll love. During your visit, a SmileGuide will take a 3D image of your current smile, which will be sent over to a state-licensed dentist or orthodontist in our network to oversee your new smile plan. The best part is you only have to go once, and it’s just 30 minutes. Bye, waiting rooms!

Where are SmileShops located?

Our SmileShops are located across North America. For a list of shops, visit our Locations page.

How do I schedule a scanning appointment?

Simply book a scan on our Locations page. You’ll be given a few dates and times to choose from and our team will follow-up to confirm your scheduled appointment.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at 800-688-4010 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you into the schedule.

What if I need to reschedule my appointment?

Give us a call at 800-688-4010 at least 24 hours before your appointment time to reschedule your appointment and avoid a cancellation fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map of your smile, including your teeth and gum lines. This 3D image helps us determine if our aligners are a fit for your smile and allows our lab to work with the doctor overseeing your case in creating your personalized treatment plan.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work—including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using clear aligners.

What if I’m not in a scanning market or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, remote impression kit that includes an online photo assessment and dental impressions.

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a duly licensed dentist or orthodontist. This ensures your new smile is improved and aligns within the "Standards of Care." For more details, read our blog post.

Can I view what my expected results will be after treatment is completed?

Yes, after we receive your impressions or 3D image, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment. If our doctors determine that our clear aligners aren't the right fit for you, we'll be happy to refund your impression kit. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

The licensed dentist or orthodontist assigned to you will determine the best plan for your needs, but we straighten most smiles in an average of 6 months.

Can I use SmileDirectClub clear aligners on only my upper or lower teeth?

It’s possible. The state-licensed dentist or orthodontist assigned to your case will decide what the safest and best treatment option is for you.

How do I use my Chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your Chewie between your teeth, and chew as if it were a piece of gum. Use your Chewies for 10–15 minutes at a time, 2–3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one third of each molar.

How often should I wear my aligners?

Wear your aligners as directed by your prescribed smile plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn't go away, contact our customer care team at 800-688-4010.

Are there any visits to a dental office during treatment?

Most SmileDirectClub customers don't need to make any additional visits to a dental office during their clear aligner treatment, aside from regular dental cleanings.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $50 per tray. Your replacement aligner will generally ship within 3–5 weeks of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner, please call our customer care team at 800-688-4010.

What happens after my clear aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub clear retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $99 and is available to purchase toward the end of your treatment. Call our customer care team at 800-688-4010 about 4–5 weeks before you finish your smile plan to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you'll need to wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. After that, you'll want to wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at 800-688-4010 to update your shipping address, email, phone number, or credit card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, all customers receive complimentary bright on™ teeth whitening so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging into your account on our website. Once at your dashboard, simply enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. You can log in to see when you’re scheduled to change to your next set, which aligner you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because of a vacation or forgetting to wear your aligners, you can always reset your dashboard by clicking the Get Back on Track button.

Pricing

What's the Club Warranty?

If at the end of your smile plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your smile plan for the warranty to remain valid.

To maintain your warranty:

  • Wear your aligners as directed;

  • Register your aligners at SmileDirectClub.com/patient-portal; and

  • Respond to each 90-day check-in by sending an email with the requested photos.

How much do SmileDirectClub clear aligners cost?

First, you’d get started with our $49 remote impression kit or a 3D image at a SmileShop. Once your new smile is ready, you have two convenient payment options. With Single Pay, make a one-time payment of $1895 which is 60% less than our competitors. You can also pay over time with SmilePay™ for a down payment of $250 and $85 a month for 24 monthly payments. No credit checks. No forms to fill out. At the end of treatment, you'll want to purchase a retainer to preserve your new smile. We sell these for $99 a set. You can learn more about our clear aligner pricing by visiting our Pricing page.

What forms of payment are accepted?

We accept all major credit cards (Visa, MasterCard, American Express and Discover), as well as HSA, FSA and CareCredit.

Do you offer an affordable payment plan?

Yes! With SmilePay™, make a down payment of $250 and convenient monthly payments of $85 a month for 24 months. No credit checks. No forms to fill out. However, if you pay in one single payment, you can get your new smile for just $1895.

Can I pay off my SmilePay™ early?

Yes! Call 800-688-0450 and we'll be happy to help you process your payment for the remaining balance.

Can I use insurance to pay for SmileDirectClub clear aligners?

Yes. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement. For tips on checking your insurance coverage, please visit our Insurance Page.

Do you accept HSA or FSA?

Yes, we accept both! Simply process your HSA/FSA debit card (Visa, Mastercard, or Discover) like you would any credit or debit card. If you have an HSA/FSA account without a card, give our SmileExperts a call at 800-688-0450 to process your order.

Does SmileDirectClub accept CareCredit?

Yes, we accept CareCredit! Give our SmileExperts a call at 800-688-0450 at any time to process your order.

Is there a money back guarantee?

If the dentist or orthodontist determines that our clear aligners aren’t the right fit for you, we’ll gladly refund your risk-free impression kit or SmileShop scan. If, within the first 30 days of your smile plan, you’re dissatisfied for any reason, contact us to return your aligners. Learn more on our Returns page.

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to $395 over other payment options with a one-time payment of $1895 and you'll be on your way to a smile you'll love!

What is SmilePay™?

SmilePay is our convenient monthly payment option. All we need to get started is a low down payment of $250. No credit checks. No forms to fill out. Then, we will charge your credit card, HSA, or FSA $85 a month for 24 months.

What is HFD?

HFD is our financing partner. HFD requires a $250 down payment and $85 a month for 24 months. If you have questions about HFD financing, contact 800-688-4010.

bright on™

What is bright on?

bright on is our premium whitening, prescribed by one of our dentists for customers 18 or older. It is a full system of teeth whitening that gets your teeth to their brightest bright.

How do I use bright on?

Use morning and evening daily for 1 week. Brush teeth first – do not floss. Open the bright on pen and twist the bottom until gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion and wear for 5 minutes. (When paired with our LED accelerator light, wear for up to 10 minutes.) Avoid putting gel on your gums. The gel will lightly foam as it penetrates.

After 5 minutes, spit out the excess foam. Do not rinse, eat, or drink for 20 minutes. Avoid foods and drinks that easily stain teeth (wine, coffee, etc.) for 24 hours.

How long does bright on whitening last?

A 1-week supply of bright on contains 4 pens (each pen contains 4 applications), and when used twice daily will get your teeth to their brightest bright. The results last for up to 90 days.

How often can I use bright on?

We recommend using a 1-week supply of bright on once every 90 days.

What does the LED accelerator light do?

Enhance the power of your bright on premium teeth whitening with the same type of LED light technology used by dentists. This cool blue LED light activates our Bright Boost™ formula to work even faster.

How do I use the LED accelerator light?

First brush your teeth but do not floss. Then open the bright on premium whitening pen and twist the bottom until the gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion. Then plug the light into your phone using the appropriate attachment, insert it into your mouth, and wear it for up to 10 minutes. It’s normal for the gel to foam on your teeth, and it’s harmless if you happen to swallow some. Once finished, take out the light and spit out any excess gel.

How do I clean the LED accelerator light?

Remove the detachable Android and iPhone cables from the LED light to avoid damaging them. Using lukewarm water, rinse and wipe off the mouthpiece. Allow the light to dry in a well-ventilated place. Once dry, pack it into its plastic case.

Is bright on vegan?

Yes, bright on is vegan, gluten-free, soy-free, and lactose-free.

Can I use bright on if I have fillings, bonding, or veneers?

Using teeth whitening with bonding or fillings can discolor your teeth. bright on does not whiten veneers.

Where can I buy bright on?

You can purchase bright on on shop.SmileDirectClub.com. If on a mobile device, click “Accessories” in the right-hand navigation panel of your screen. If on a desktop, click “Accessories” in the top navigation bar.

Can I return bright on?

If your bright on is defective, give us a call at 800-681-0771. We will process your refund and send you a return shipping label so you can send the bright on back to us.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK is our proprietary technology system that connects you and your prescribing dentist or orthodontist and manages your treatment plan and dental case records. Through a secure provider portal, your doctor can view images and dental impressions, and prescribe your treatment. These tools equip SmileGuides and lab technicians in performing their work and managing your case file. And SMILECHECK provides you, the customer, direct access to upload photos and images, manage your account, and view your treatment plan.

Is there a minimum age required to use SmileDirectClub clear aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present. For patients under the age of 18, we need a parent/guardian signature on the Medical/Dental History Form provided during the evaluation step.

Does SmileDirectClub ship internationally?

SmileDirectClub clear aligners are available in the US, Canada, Australia, UK and New Zealand.

Do you have before and after photos of patients who have used the SmileDirectClub clear aligners?

Yes. We have several before and after photos and video testimonials on our Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligners for more than one individual. The best way to do so is for each patient to have an account tied to a unique email address, regardless of who made the purchase. While we’re actively working to update our platform to allow a single user account to manage multiple customers, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. If you only have one email address, there are many free email services available that you can use.

I canceled my SmileDirectClub account. Can I reopen it?

Yes! If you canceled your order, you can restart with SmileDirectClub at any time. To get started, submit another Smile Assessment by selecting Am I A Candidate?

I wasn’t eligible for treatment when I purchased my impression kit or SmileShop visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

Yes! If you’ve fixed the eligibility concerns you can restart your case. To get started, submit a new Smile Assessment by selecting Am I A Candidate?

What if I think my teeth need more movement at the end of my smile plan?

We’re here to help you get a straighter, brighter smile. If at the end of treatment, having followed the smile plan prescribed by your state-licensed dentist or orthodontist, you don’t achieve the smile you love, contact us so your doctor can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey. Learn more about our Club Warranty on the Returns page.