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Frequent Questions

SmileDirectClub Invisible Aligners

What are SmileDirectClub Invisible Aligners?

Our invisible aligner therapy includes several sets of tight-fitting, custom-made clear plastic aligners that gradually shift teeth into their desired position.

How do SmileDirectClub Invisible Aligners straighten teeth?

Our invisible aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated licensed dental professional in your state who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub Invisible Aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub Invisible Aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub invisible aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub Invisible Aligners?

Every SmileDirectClub order begins with a free Smile Assessment followed by a remote orthodontic evaluation to determine if you are a smile candidate. Our invisible aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction.  Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from his or her office.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth then please follow that direction. If not, you can purchase our orthodontic evaluation and the doctor overseeing your case can review this for you. And if it is determined that remote aligner treatment isn’t right for you, we will refund your impression kit or SmileShop visit price.

Am I a candidate for SmileDirectClub if I have an implant?

Our aligners can work for some customers who have an implant. The dental professionals in our network assess these situations on a case-by-case basis as a part of the first step in our process. If they determine our aligners aren't a fit for your needs, the initial $95 purchase is fully refundable.

Can I use SmileDirectClub invisible aligners if I have missing teeth?

Our aligners can work for some customers who have missing teeth. The dental professionals in our network assess these situations on a case-by-case basis as a part of the first step in our process. If they determine our aligners aren't a fit for your needs, the initial $95 purchase is fully refundable.

Evaluation Process

Is my impression kit or SmileShop visit refundable?

Remote invisible aligner therapy isn't right for everyone. That's why we'll refund your impression kit or SmileShop visit if it's determined you aren't a suitable candidate for our invisible aligners. Simply give our patient care team a call after learning about your eligibility to have your refund processed.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map of your smile, including your teeth and gum lines. This 3D image helps us determine if our aligners are a fit for your smile and allows our lab to work with the doctor overseeing your case in creating your personalized treatment plan.

How do I schedule a scanning appointment?

Simply book a scan on our site. You’ll be given a few times to choose from, and our team will follow-up to confirm your scheduled appointment.

What if I need to reschedule my appointment?

Give us a call at (800) 688-4010 at least 24 hours before your appointment time to reschedule your appointment to avoid cancellation fees.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at (800) 688-4010 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you in to the schedule.

Is there a cancellation fee for missed appointments?

Our SmileGuides are actively scanning new patients for affordable invisible aligner therapy. In order to respect their schedules and the schedules of other patients, missed appointments will incur a $95 fee.

How long does the scan take?

About 20 to 30 minutes, give or take.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work—including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using invisible aligners.

What if I’m not in a scanning market or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, at-home impression kit that includes an online photo assessment and dental impressions.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from making accurate aligners, we will contact you regarding sending another impression kit for $49.00. We'll refund the price of the retake kit at the time of aligner purchase.

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a licensed dentist or orthodontist in your state. This ensures your new smile is improved and aligns within the "Standards of Care" for your state. For more details, read our blog post.

Can I view what my expected results will be after treatment is completed?

Yes, after our lab receives your impressions, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment. If it is determined that our aligner therapy isn't appropriate for your circumstances, we'll be happy to refund your impression kit or SmileShop visit price. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

Depending on your custom treatment plan, our invisible aligner system is designed to be used for 3 to 10 months.

Why do I need aligners for both arches if I only want to change one?

Fixing crowding or spacing changes your bite. To keep the bite correct, the doctors in our network recommend treating the other arch, too. If you’re correcting crowding in one arch, you have to widen the shape of the opposing teeth to match or the bite can be affected. The same principal is true for correcting spacing in your teeth. As gaps are closed, the shape of the arch changes. The arches need to be symmetrical to ensure a good bite, so the bottom teeth may need to be adjusted, even if you’re primarily concerned with a gap in only one arch. Not only can ignoring the opposing arch cause issues with the bite, it can also result in dental relapse.

Can I use SmileDirectClub invisible aligners on only my upper or lower teeth?

Fixing crowding or spacing issues changes your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Additionally, only correcting a single arch can result in dental relapse. For these reasons, all plans include both upper and lower arches.

How do I use my chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your chewie between your teeth and chew as if it were a piece of gum. Use your chewies for 10-15 minutes at a time, 2-3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. For this reason, your aligners may not fully cover your back molars if molar movement is not a part of your treatment plan.

How often should I wear my aligners?

You should wear your aligners for most of the day and night, as directed by your prescribed treatment plan.

Will my teeth hurt during treatment?

Most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of a new set.

Are there any visits to a dental office during treatment?

Most SmileDirectClub patients don’t require any visits to a dental office during their invisible aligner treatment.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $50 per tray. Your replacement aligner will generally ship within 7 days of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner please call our patient care team at (800) 688-4010.

What happens after my invisible aligner treatment is complete?

We strongly recommend protecting your investment in your new smile with our custom-fit SmileDirectClub invisible retainers. Without retainers, teeth have a tendency to shift back to their original position. Our custom-fit retainers will both ensure that your teeth remain in their corrected position and also protect against any night-time grinding. Our retainer set costs $99.00 and is available to purchase after treatment is completed. You may call our patient care team at (800) 688-4010 to place your order.

Do I have to wear a retainer after treatment?

As with any orthodontic treatment, you'll need to wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for two weeks. After that, you'll want to wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Call us at (800) 688-4010 Monday through Friday from 8AM to 6PM to update your shipping address, your email account, your phone number or credit card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, all customers receive complimentary teeth whitening so you can brighten your smile while you straighten it.

Pricing

How much do SmileDirectClub Invisible Aligners cost?

First, you’d get started with our $95 at-home impression kit or a 3D scan at one of our SmileShops to be approved as a smile candidate. Once your new smile is ready, you have three convenient payment options. With Single Pay, make a one-time payment of $1850 which is up to 60% less than our competitors. We offer convenient financing through Klarna for $87 a month for 24 months. You can also pay over time with SmilePay™ for a low down payment of $250 and $80 a month for 24 monthly payments. At the end of treatment, you'll want to purchase a retainer to stabilize your smile. We sell these for $99 a set. You can learn more about our invisible aligner pricing by visiting our Pricing Page.

What forms of payment are accepted?

We accept all major credit cards: Visa, MasterCard, American Express and Discover.

Do you offer an affordable payment plan?

Yes! With Klarna, we offer convenient financing for only $87 a month for 24 months. Or choose SmilePay™ for a low down payment of $250 and $80 a month for 24 monthly payments. Our monthly payment options make it easy to get that beautiful smile you've always wanted. However, if you pay in one single payment, you can get your new smile for just $1850.

Can I pay off my SmilePay™ early?

Yes! For Klarna, give our partners a call at 844-4KLARNA (844-455-2762). For SmilePay™, call (800) 688-4010. You’ll be able to pay off the remaining balance.

Can I use insurance to pay for SmileDirectClub invisible aligners?

Yes. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement. For tips on checking your insurance coverage, please visit our Insurance Page.

Do you accept HSA or FSA?

Yes, we accept both! If you choose our Single Pay or SmilePay™ payment options, simply process your HSA/FSA debit card (Visa, Mastercard & Discover) like you would any credit or debit card when purchasing your aligners. If you have an HSA/FSA account without a debit card, give our SmileExperts a call at (800) 688-0450 and they can help you process it. If you select Klarna financing, processing may vary depending on the type of spending account you have. Give our SmileExperts a call at (800) 688-0450 for assistance or call Klarna directly at (844) 552-7621 for questions about applying your HSA/FSA funds to your balance.

Does SmileDirectClub accept CareCredit?

Yes, we accept CareCredit! Give our SmileExperts a call at (800) 688-4010 at any time to process your order.

Is there a money back guarantee?

Yes. If it is determined that aligner therapy isn't appropriate for your case, we will gladly refund your impression kit or SmileShop visit price. With our Confident Smile Guarantee, if during aligner treatment you are not satisfied for any reason, you can return any unused aligners and we will refund the prorated amount from the total purchase price. You can more about returns in our Return Policy.

Can I combine discounts or offers on my evaluation and treatment purchase?

No, you can only use one promotional code for your full SmileDirectClub Invisible Aligner purchase, including your impression kit purchase.

What are the laboratory costs?

Our orthodontic lab uses your impressions or scan to set up digital files that allow us to produce 3D renderings of your smile for each of the incremental movements of your teeth during treatment. Not only are these used to create your treatment plan, they enable us to prepare your aligners for production via our 3D printing technology.

What is Klarna?

Klarna is our financing partner. Klarna requires no down payment and only $87 a month for 24 months. All your Klarna related questions can be answered here.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to $320 over other payment options with a one-time payment of $1850 and you'll be on your way to a smile you'll love!

What is SmilePay™?

SmilePay™ is our convenient monthly payment option. All we need to get started is a low down payment of $250. Then, we will charge your credit card, HSA or FSA $80 a month for 24 months. SmilePay™ requires no credit check.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK™ is our proprietary technology system that connects you and your prescribing dental professional and manages your treatment plan and dental case records. Through a secure provider portal, your doctor can view images, dental impressions and prescribe your treatment. These tools equip SmileGuides and lab technicians in performing their work and managing your case file. And as a patient, SMILECHECK™ provides you direct access to upload photos and images, manage your account and view your treatment plan.

Is there a minimum age required to use SmileDirectClub invisible aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present. For patients under the age of 18, we need a parent/guardian signature on the Medical/Dental History Form provided during the evaluation step.

Does SmileDirectClub ship internationally?

Currently SmileDirectClub Invisible Aligners are only available in the U.S.

Do you have before and after photos of patients who have used the SmileDirectClub Invisible Aligner Treatment?

Yes. We have several before and after photos and video testimonials on our Proven Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligner treatments for more than one individual. Presently, the best way to accomplish this is for each patient to have an account tied to a unique email address regardless of who made the purchase. While we’re actively working to update our platform to allow a single user account to manage multiple patients, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. If you only have one email address, there are many free email services available that you can use!

I canceled my SmileDirectClub case. Can I reopen my case at another date?

Yes! If you canceled your order, you can restart with SmileDirectClub at any time. To get started, you will need to submit another Smile Assessment by selecting the “Am I A Candidate?” button at the top of the screen.

I wasn’t eligible for treatment when I purchased my evaluation. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

Yes! If you’ve fixed the eligibility concerns addressed in your evaluation, then you can restart your case. To get started, you will need to submit another Smile Assessment by selecting the “Am I A Candidate?” button at the top of the screen.

How do I redeem my Groupon?

Redeeming your unique Groupon code is easy. Simply visit our Groupon page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.

How do I redeem my Living Social deal?

Redeeming your unique Living Social code is easy. Simply visit our Living Social page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.