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Frequent Questions

SmileDirectClub Invisible Aligners

What are SmileDirectClub invisible aligners?

Our invisible aligner therapy includes several sets of tight-fitting, custom-made clear plastic aligners that gradually shift teeth into their desired position.

How do SmileDirectClub invisible aligners straighten teeth?

Our invisible aligners come as a set of multiple aligners. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance by a SmileDirectClub affiliated licensed dental professional in your state who reviews your case. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.

What are SmileDirectClub invisible aligners made of?

Our aligners are made of a smooth, comfortable, BPA-free plastic that won't irritate your cheeks and gums like traditional metal braces often do.

Are SmileDirectClub invisible aligners trimmed in a scalloped fashion or straight across?

SmileDirectClub invisible aligners are trimmed in a straight fashion across the top, allowing us to get optimal turning force to straighten your teeth. This also eliminates the need for buttons or attachments, which are generally considered unsightly or uncomfortable.

How do I know if I’m right for SmileDirectClub invisible aligners?

Every SmileDirectClub order begins with a free Smile Assessment and an at-home impression kit or 3D scan to determine if you are a smile candidate. The invisible aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction.  Am I a Candidate?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from his or her office.

What if I still have my wisdom teeth?

If your dentist has recommended removal of wisdom teeth then please follow that direction. If not, you can purchase our at-home impression kit or book a scan and a licensed dental professional will review your smile for you. And if it is determined that remote aligner treatment isn’t right for you, we will refund your impression kit.

Am I a candidate for SmileDirectClub if I have an implant?

Our aligners can work for some customers who have an implant. /The dental professionals in our network assess these situations on a case-by-casebasis as a part of the first step in our process. If they determine our alignersaren't a fit for your needs, the initial $79 purchase is fully refundable.

Can I use SmileDirectClub invisible aligners if I have missing teeth?

Our aligners can work for some customers who have missing teeth.The dental professionals in our network assess these situations on a case-by-case basis as a part of the first step in our process.If they determine our aligners aren't a fit for your needs, the initial $79 purchase is fully refundable.

Impression Kit & 3D Scan Process

Is my impression kit refundable?

Remote invisible aligner therapy isn't right for everyone. That's why we'll refund your impression kit if the dentist or orthodontist determines our invisible aligners aren't a fit for you. Simply give our customer care team a call after learning about your eligibility to have your refund processed.

How does the scanning technology work?

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map of your smile, including your teeth and gum lines. This 3D image helps us determine if our aligners are a fit for your smile and allows our lab to work with the doctor overseeing your case in creating your personalized treatment plan.

How do I schedule a scanning appointment?

Simply book a scan on our  Locations page. You’ll be given a few dates and times to choose from and our team will follow-up to confirm your scheduled appointment.

What if I need to reschedule my appointment?

Give us a call at (800) 688-4010 at least 24 hours before your appointment time to reschedule your appointment to avoid cancellation fees.

What happens if I am late for my appointment?

Life happens, and sometimes you run late. Please call us at (800) 688-4010 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you in to the schedule.

How long does the scan take?

About 20 to 30 minutes, give or take.

What are the SmileGuide's qualifications?

SmileGuides come from a variety of backgrounds and are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work—including your experience. Our SmileGuides are able to answer any questions you have about our service, our process, our technology, and most questions about straightening your smile using invisible aligners.

What if I’m not in a scanning market or can’t or don’t want to go to a SmileShop?

That’s no problem at all. We also offer an easy-to-use, at-home impression kit that includes an online photo assessment and dental impressions.

What if I make a mistake on my impressions?

If our lab receives distorted impressions that prevent them from making accurate aligners, we will contact you regarding sending another impression kit for $49.00. We'll refund the price of the retake kit at the time of aligner purchase.

Can someone walk me through using the impression kit?

Yes! We regularly host virtual SmileParties where a licensed dental professional will walk you through using the impression kit. For more information about our SmileParties, check our Facebook page.

How do I choose between an impression kit or a scan?

A 3D scan can be done at any SmileShop. In a 30-minute appointment, a SmileGuide will make a 3D image of your smile and send it directly to our lab so a dental professional can get started on building your custom smile plan. SmileShops are located across the country. Find one near you on our Locations page. If you’re not near a SmileShop, or if you’d rather get started in the comfort of your own home, an at-home impression kit may be right for you. Simply use the kit to take impressions of your smile, then send it back to us. Return shipping is free. All you have to do is drop your completed kit in the mail!

What is a SmileShop?

It’s your first step to getting a smile you’ll love. During your visit, a SmileGuide will take a 3D scan of your current smile which will be sent over to a licensed dentist in our network to create your new smile plan. The best part is you only have to go once, and it’s only 30 minutes. Bye, waiting rooms!

Where are SmileShops located?

Our SmileShops are located across the United States. For a list of shops, visit our  Locations page.

Treatment Process

Does a licensed dentist or orthodontist review my case?

Yes. Your new smile will be reviewed, modified (if necessary), and approved by a licensed dentist or orthodontist in your state. This ensures your new smile is improved and aligns within the "Standards of Care" for your state. For more details, read our blog post.

Can I view what my expected results will be after treatment is completed?

Yes, after we receive your impressions or 3D scan, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment. If our doctors determine that our invisible aligners aren't the right fit for you, we'll be happy to refund your impression kit. You can see examples of how our custom treatment plans work by visiting our Results page.

How long is the typical treatment process?

The licensed dentist or orthodontist assigned to you will determine the best plan for your needs, but we straighten most smiles in an average of 6 months.

Why do I need aligners for both arches if I only want to change one?

Fixing crowding or spacing may change your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your smile plan. In some cases, correcting only a single arch could result in your teeth shifting back to their original positions. In order to safely get – and keep – the smile you’ll love, it’s important to use aligners on both arches.

Can I use SmileDirectClub invisible aligners on only my upper or lower teeth?

Fixing crowding or spacing issues changes your bite. In order to maintain a correct bite, both upper and lower teeth need to be taken into account as a part of your treatment plan. Additionally, only correcting a single arch may result in your teeth shifting back to their original positions. For these reasons, all plans include both upper and lower arches.

How do I use my chewies?

We include Chewies with your aligners to help you get a tighter fit. Simply insert your aligners, put your chewie between your teeth and chew as if it were a piece of gum. Use your chewies for 10-15 minutes at a time, 2-3 times per day.

Why don’t my aligners cover my molars?

Because we custom-make your aligners to fit your mouth, our goal is to make your aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one third of each molar.

How often should I wear my aligners?

Wear your aligners all the time as directed by your prescribed smile plan. Take them out for eating and drinking.

Will my teeth hurt during treatment?

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn't go away, contact our customer care team at (800) 688-4010.

Are there any visits to a dental office during treatment?

Most SmileDirectClub customers don't need to make any additional visits to a dental office during their invisible aligner treatment, aside from regular dental cleanings.

What happens if I lose an aligner?

If you lose one of your aligners, you will need to order a replacement right away. The cost for replacements is only $50 per tray. Your replacement aligner will generally ship within 7 to 10 business days of placing the order. During that time, you will need to wear the previous aligner to ensure that your teeth do not shift back to their original position. To order a replacement aligner please call our customer care team at (800) 688-4010.

What happens after my invisible aligner treatment is complete?

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub invisible retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $99 and is available to purchase after treatment is completed. Call our customer care team at (800) 688-4010 to place your order.

How do I preserve my new smile after treatment?

As with any orthodontic treatment, you'll need to wear a retainer regularly to maintain your new smile. You'll wear your retainers 24 hours a day (except for eating and drinking) for the first two weeks. After that, you'll want to wear your retainers only while you sleep. We recommend replacing your retainers every six months to keep them fresh.

How do I change my email or mailing address on file?

Making changes to your account information is easy. Log in to your account on our website or call us at (800) 688-4010 to update your shipping address, email, phone number or credit card on file. We’re happy to help you keep your contact information current.

Does my purchase include free teeth whitening?

Yes, all customers receive complimentary teeth whitening so you can brighten your smile while you straighten it.

How can I keep track of when to change my aligners?

You can keep track of your aligners by logging into your account on our website. Once at your dashboard, simply enter the date on which you start wearing your first set of aligners and let the dashboard do the rest. You can log in to see when you’re scheduled to change to your next set, which aligner you should be wearing, and how many days and aligners you have left in your smile plan. If you ever get off course because of a vacation or forgetting to wear your aligners, you can always reset your dashboard by clicking the Get Back on Track button.

Pricing

How much do SmileDirectClub invisible aligners cost?

First, you’d get started with our $79 at-home impression kit or a 3D scan at a SmileShop. Once your new smile is ready, you have two convenient payment options. With Single Pay, make a one-time payment of $1850 which is 60% less than our competitors. You can also pay over time with SmilePay™ for a down payment of $250 and $80 a month for 24 monthly payments. No credit checks. No forms to fill out. At the end of treatment, you'll want to purchase a retainer to stabilize your smile. We sell these for $99 a set. You can learn more about our invisible aligner pricing by visiting our Pricing Page.

What forms of payment are accepted?

We accept all major credit cards (Visa, MasterCard, American Express and Discover), as well as HSA, FSA and CareCredit.

Do you offer an affordable payment plan?

Yes! With SmilePay™, make a down payment of $250 and convenient monthly payments of $80 a month for 24 months. No credit checks. No forms to fill out. However, if you pay in one single payment, you can get your new smile for just $1850.

Can I pay off my SmilePay™ early?

Yes! Call (800) 688-0450 and we'll be happy to help you process your payment for the remaining balance.

Can I use insurance to pay for SmileDirectClub invisible aligners?

Yes. If your dental plan provides orthodontic benefits you may be reimbursed directly from your insurance company after purchasing your aligners. SmileDirectClub doesn't accept direct payment from insurance companies. We can get you the forms you need to file your claim for reimbursement. For tips on checking your insurance coverage, please visit our Insurance Page.

Do you accept HSA or FSA?

Yes, we accept both! Simply process your HSA/FSA debit card (Visa, Mastercard, & Discover) like you would any credit or debit card. If you have an HSA/FSA account without a card, give our SmileExperts a call at (800) 688-0450 to process your order.

Does SmileDirectClub accept CareCredit?

Yes, we accept CareCredit! Give our SmileExperts a call at (800) 688-0450 at any time to process your order.

Is there a money back guarantee?

If the dentist or orthodontist determines that our invisible aligners aren’t the right fit for you, we’ll gladly refund your risk-free impression kit or SmileShop scan. If, within the first 30 days of your smile plan, you’re dissatisfied for any reason, contact us to return your aligners. Learn more on our Returns page.

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

No, sorry. You can only use one promo code per purchase.

What is Single Pay?

Single Pay is the payment option that offers our overall best value and lowest price. Save up to $320 over other payment options with a one-time payment of $1850 and you'll be on your way to a smile you'll love!

What is SmilePay™?

SmilePay™ is our convenient monthly payment option. All we need to get started is a low down payment of $250. No credit checks. No forms to fill out. Then, we will charge your credit card, HSA or FSA $80 a month for 24 months.

What is HFD?

HFD is our financing partner. HFD requires a $250 down payment and $80 a month for 24 months. If you have questions about HFD financing, contact 800-688-4010.

New Smile Kit

What's the difference between a new smile kit and an impression kit?

The new smile kit can be purchased at a number of partner retailers in the U.S. It allows you to start the impression process the very day you take it home! Simply register the kit, upload photos of your smile, and choose the impression tray that's the best fit for you. Then, we'll overnight impression materials to you so you can complete your impressions and get started on your new smile journey.

 An impression kit can be purchased on SmileDirectClub.com. You'll receive it in 2-3 business days, so you can get started on making your impressions from the comfort of your own home.

In either instance, the dentist or orthodontist overseeing your case will use your impressions to build a custom smile plan for you, showing you how your teeth will move month by month with invisible aligners. In lieu of a new smile kit or impression kit, you can visit a SmileShop for a 3D scan of your smile. Find a SmileShop near you at SmileDirectClub.com/locations.

How does the new smile kit work?

Once you purchase your new smile kit, start by registering it online at SmileDirectClub.com/register. Try on the small, medium, and large impression trays in your kit and select the size that's best for you. Take photos of your smile with the help of the Smile Stretcher and upload them to the site. Then, we'll assign a doctor licensed in your state to oversee your progress. We'll also overnight an impression materials kit to you so you can get started with making your impressions. Once complete, mail your impressions to us so your dentist or orthodontist can build your new smile plan.

How do I know which impression tray is the right size?

Find your size using the 3 sample trays in your kit. Pick a size for your upper and lower teeth. The correct tray should fit in your mouth, with your lip pulled over the front, and have room for your teeth to move around a bit. The tray should capture up to 2 of your molars and should not be pushing into your gumline or be super snug on your teeth.

How do I register my new smile kit?

Go to SmileDirectClub.com/register. Locate your unique registration code on the card in your new smile kit and enter it on the site. Select the impression tray size that's right for you (small, medium, or large), and upload photos of your smile using the Smile Stretcher. Once you're registered, we'll assign a licensed dentist or orthodontist to oversee your new smile, and we'll overnight your impression materials to you.

What if I need to return my new smile kit?

Return your unopened new smile kit to the retailer at which it was originally purchased.

How do I use bright on™ premium teeth whitening?

First brush your teeth but do not floss. Then open the bright on™ premium whitening pen and twist the bottom until the gel is visible on the brush. Brush the gel onto your front top and bottom teeth in a circular motion and wear for 5 minutes. The whitening gel will lightly foam and then as it penetrates, it will dissipate. After 5 minutes, spit out excess. Your teeth will continue to whiten after the gel absorbs, so don’t rinse, drink or eat for at least 20 minutes after you’re done.

Once you order your impression materials kit, we'll also include an LED accelerator light to use with your whitening. After applying the whitening gel, plug the light into your phone using the appropriate attachment, insert it into your mouth, and wear it for 10 minutes. After the 10 minutes, take out the light and spit out the excess gel. Your teeth will continue to whiten after the gel absorbs, so don’t rinse, drink or eat for at least 20 minutes after you’re done.

I lost my registration code. What do I do?

We can help! Give us a call at 800-688-4010 or send us a chat. All you’ll need is the receipt you were given at the store when you bought the kit. Simply provide the date of the purchase and your transaction number, and we can generate a new code for you.

Does the Smile Guarantee still apply to the new smile kit?

Yes! If your doctor determines you're not a candidate for aligners for any reason, we'll refund you the total cost of your new smile kit.

Other frequently asked questions

What is the SMILECHECK™ system?

SMILECHECK™ is our proprietary technology system that connects you and your prescribing dental professional and manages your treatment plan and dental case records. Through a secure provider portal, your doctor can view images, dental impressions and prescribe your treatment. These tools equip SmileGuides and lab technicians in performing their work and managing your case file. And as a patient, SMILECHECK™ provides you direct access to upload photos and images, manage your account and view your treatment plan.

Is there a minimum age required to use SmileDirectClub invisible aligners?

Our minimum age requirement is 12 years old, and patients must have all permanent teeth present. For patients under the age of 18, we need a parent/guardian signature on the Medical/Dental History Form provided during the evaluation step.

Does SmileDirectClub ship internationally?

Currently SmileDirectClub Invisible Aligners are only available in the U.S.

Do you have before and after photos of patients who have used the SmileDirectClub invisible aligners?

Yes. We have several before and after photos and video testimonials on our Results page.

Can I purchase impression kits for friends or family members?

Yes, you may purchase impression kits and aligner treatments for more than one individual. Presently, the best way to accomplish this is for each patient to have an account tied to a unique email address regardless of who made the purchase. While we’re actively working to update our platform to allow a single user account to manage multiple patients, for now you will need to purchase each kit under a different email address to ensure proper prescription and monitoring of treatment. If you only have one email address, there are many free email services available that you can use!

I canceled my SmileDirectClub account. Can I reopen it?

Yes! If you canceled your order, you can restart with SmileDirectClub at any time. To get started, submit another Smile Assessment by selecting  Am I A Candidate?

I wasn’t eligible for treatment when I purchased my impression kit or SmileShop visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileDirectClub now?

Yes! If you’ve fixed the eligibility concerns you can restart your case. To get started, submit a new Smile Assessment by selecting Am I A Candidate?

How do I redeem my Groupon?

Redeeming your unique Groupon code is easy. Simply visit our Groupon page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.

How do I redeem my Living Social deal?

Redeeming your unique Living Social code is easy. Simply visit our Living Social page. Select “redeem now,” and enter your code. Then enter your shipping address to receive your impression kit.

What if I think my teeth need more movement at the end of my smile plan?

We’re here to help you get a straighter, brighter smile. To achieve your desired results, you must follow the smile plan prescribed by your state-licensed dentist or orthodontist and complete the following: wear your aligners all day and night, except when eating or drinking; register your aligners on your customer account at SmileDirectClub.com; and respond to each 90-day check-in by sending an email with the requested photos. If at the end of your plan, having followed these guidelines, you don’t achieve the smile you love, contact us so your dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners to continue your journey.