Have a question about aligners or treatment? Let us know. We don’t judge, we grin.
Getting started with treatment.
What is the status of my order?
I am ready to purchase my aligners or retainers.
I am in treatment and have questions.
Reschedule a scan appointment.
Questions? Here are some answers.
How do SmileDirectClub clear aligners straighten teeth?
SmileDirectClub aligners make slight adjustments to tooth positioning, a process that is reviewed and approved by an Australian registered dentist or orthodontist before you undergo treatment. Our aligners are made using Comfort Sense technology, which utilises soft, medium, and firm plastics to gradually shift your teeth. You’ll begin wearing a new set of aligners as prescribed, advancing you to the next stage of your new smile. We make it even easier by shipping your aligners directly to you.
How long does SmileDirectClub take to straighten teeth?
The Australian registered dentist or orthodontist assigned to you will determine the best plan for your needs, but we straighten most smiles in an average of 4-6 months. Typical Fulltime Aligner treatment plans are 4–6 months. See SmileDirectClub.com/en-au/claims for details. Results may vary.
Typical Fulltime Aligner treatment plans are 4–6 months. See SmileDirectClub.com/en-au/claims for details. Results may vary.
How do I know if I’m right for SmileDirectClub aligners?
Our clear aligner system is designed for minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction.
If that sounds like you, the next best step is to purchase your aligners. We’ll send you a kit to get high definition impressions of your teeth. Those will be used to create your Smile Prescription™, which is reviewed and approved by an Australian registered dentist or orthodontist. This prescribing doctor will make the final decision if you qualify for treatment with SmileDirectClub aligners. If you do not qualify, we will refund your purchase in full.
How much do SmileDirectClub aligners cost?
We have two easy ways to pay for your aligners, so pick the one that works for you. Both include 24/7 access to care and our Lifetime Smile Guarantee™.
Single Pay: Our lowest overall cost option. Make a one-time payment of $3149 – which is half the cost of braces. “Half the cost of braces” claim based on Single Pay vs. avg. fees (incl. diagnostics and exams) for braces treatment, as reported in a nat’l survey of practitioners. Comparison does not include added costs, such as retainers, and is limited to mild-to-moderate teeth correction, as braces may treat additional issues.
“Half the cost of braces” claim based on Single Pay vs. avg. fees (incl. diagnostics and exams) for braces treatment, as reported in a nat’l survey of practitioners. Comparison does not include added costs, such as retainers, and is limited to mild-to-moderate teeth correction, as braces may treat additional issues.
SmilePay™: A convenient monthly payment plan with no credit check or forms to fill out. Pay a deposit of $299 then $135/month for 24 months for a total price of $3539. This price includes 2 sets of retainers at the end of treatment to maintain your straighter smile. SmilePay™ is $135/month for 24 months with $299 deposit, incl. 2 sets of retainers at end of treatment ($3539 total).
SmilePay™ is $135/month for 24 months with $299 deposit, incl. 2 sets of retainers at end of treatment ($3539 total).
Visit our Pricing page to learn more.
Can I use insurance to pay for SmileDirectClub clear aligners?
At this time, SmileDirectClub is not covered by private health insurers. We are working hard to educate private health insurers about our mission and the services we enable Australian registered dentists and orthodontists to provide through our telehealth platform.
What’s the warranty or guarantee for SmileDirectClub?
At SmileDirectClub, we protect your smile for life with our Lifetime Smile Guarantee™. If at the end of your treatment plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your Australian registered dentist or orthodontist can re-evaluate your results. If your re-evaluation is approved by the dentist or orthodontist, you may be eligible for additional aligners to continue your journey. Please be aware that the return policy is outlined on our Returns Page. Don’t forget: You need to notify us within 30 days of completing your treatment plan for the Lifetime Smile Guarantee to remain valid.
To maintain your Lifetime Smile Guarantee:
Wear your aligners as directed
Register your aligners on the SmileDirectClub app
Respond to each virtual check-in by sending an email with the requested photos
Note that our Lifetime Smile Guarantee applies in addition to other rights and remedies you may have under the Australian Consumer Law. Learn more on our Returns Page.
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