Some people think that SmileDirectClub is too good to be true. We’ve heard that there are rumors we approve everyone for aligner treatment. That’s definitely not the case. Unfortunately, not everyone is eligible for SmileDirectClub aligners.
While SmileDirectClub can help most of the cases we see, each month hundreds of cases are rejected that are not appropriate for our aligner treatment.
At SmileDirectClub, we treat mild to moderate crowding, spacing, and general alignment concerns. That leaves many people with severe crowding and spacing issues ineligible for our aligner treatment. If you fall into that category, you may need traditional orthodontics instead.
SmileDirectClub eligibility is determined by a state-licensed dentist or orthodontist in our affiliated network. They will conduct a thorough review of the 3D image of your smile, photos of your teeth, and other critical information. They may even need additional documentation from your local dentist to clear you for treatment.
Sometimes customers are rejected if they need dental work before starting treatment, such as needing cavities filled or a root canal. Oftentimes these concerns need to be addressed before you can qualify for SmileDirectClub aligner treatment.
If the doctors determine that you aren’t eligible for treatment after their review, the cost of the impression kit, if purchased, will be refunded.
Likewise, if you try our aligners and decide that you don’t like them, you can return them within 30 days for a full refund.
HeaIt’s part of our Lifetime Smile GuaranteeTM!