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What is the Lifetime Smile Guarantee™?

A smile you’ll love.

As the world’s largest direct clear aligner company, we’ve helped over a million satisfied Club members get the smile of their dreams – and a lifetime supply of confidence.

With SmileDirectClub, you can expect to straighten your teeth in as little as 4–6 months1. Get the results you want, backed by our Lifetime Smile Guarantee2.

Our Lifetime Smile Guarantee protects your smile for life.

In the first 30 days

If you decide that our aligners aren’t for you within the first 30 days of receiving them, so long as you’ve registered them, we’ll provide a full refund (shipping costs not included). Simply ship your remaining registered, unused aligners back to SmileDirectClub. This 30-Day Money-Back Promise is part of our Lifetime Smile Guarantee. The 30-day time period starts the day your aligners are delivered to you, and you must register them online in your account.​

In the middle of treatment

If you’ve been wearing your aligners for the prescribed amount of time, completing regular virtual Smile Check-ins™, but feel like something’s not right (or you’re not getting the results you expect), contact our Dental Care team. They’ll evaluate your treatment plan to determine if an aligner touch-up is necessary. If so, we’ll create and ship you new aligners, at no cost to you. Please note: You must be up-to-date on payments.

If you decide that our aligners aren’t for you, outside of the first 30 days, you can still return your unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). Please note: You are responsible for shipping costs when returning aligners.​

After treatment

If you want to retain your new smile after treatment, order your first set of SmileDirectClub retainers near the end of your treatment. With our Lifetime Smile Guarantee, you’ll qualify for a free aligner touch-up each year if you ever need one, so long as you wear your retainers as prescribed and replace them every 6 months.

 

1 Typical SmileDirectClub treatment takes 4–6 months. See SmileDirectClub.com/claims for details. Results may vary.
2 Terms and conditions apply. See SmileDirectClub.com/guarantee for details.

 

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