Customer FAQ

SmileDirectClub made the incredibly difficult decision to wind down its global operations. Thank you for your support and letting us improve over 2 million smiles and lives.

For more information on retainers, additional aligners, or SDC oral care, please see below:

Are you needing a clear retainer to help maintain your smile?
SmileDirectClub treating doctors' dental practices have partnered with Dr. Direct Retainers to make it easy for SDC customers to get retainers. Order your custom retainers and help preserve your new smile, without needing any additional 3D scans or putty impressions. Click here to learn more or to order your custom retainers.

Interested in touchup aligners?
Dr. Direct offers Express Aligner Treatments. As a former SDC customer, Dr. Direct has your previous records from your treating doctor's dental practice – making it easy to get started again. Click here to learn more, thank you.

Looking for SDC oral care products?
For SmileDirectClub oral care products, shop here on Amazon.

Additional SmileDirectClub FAQs:

I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.

Should I continue to conduct my 60-day check-ins? Is my treating doctor still available to complete my treatment?
We apologize for the inconvenience, but aligner treatment is no longer available through the SmileDirectClub platform. If you wish to continue treatment outside of our platform, please consult your treating doctor or your local dentist with any questions around future aligner treatment.

I'm on the SmilePay Plan. Do I need to keep paying for my aligners?
HFD is the service provider for your SmilePay payment plan. For questions regarding your financial obligations please contact HFD at 1-877-874-3877, support@gohfd.com or visit their website at www.gohfd.com/.

Is the Lifetime Guarantee still in place?
No. Effective immediately the Lifetime Smile Guarantee no longer exists.

How do I ask for a refund?
There will be more information to come once the bankruptcy process determines next steps and additional measures customers can take.