SmileDirectClub is committed to getting you the smile you’ll love, for life. With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out – during, or at any point after – treatment, we’ll make it right, at no additional cost to you.
In the first 30 days of treatment: If you decide that clear aligners aren’t for you within the first 30 days of receiving them, we’ll provide a full refund (shipping costs not included). Simply ship your remaining aligners back to SmileDirectClub. This 30-day money-back promise is part of our Lifetime Smile Guarantee™.
In the middle of treatment: Your regular virtual Smile Check-ins™ are designed to track your progress. If you feel like something’s not right, or you’re not getting the results you expect, contact our Dental Care team. They will evaluate your treatment plan to determine if an aligner touch-up (more aligners) is necessary. If it is, we’ll create and ship new aligners, at no cost to you.
If you decide that clear aligners aren’t for you, outside of the first 30 days, you can still return your unused aligners for a prorated refund (based on the percentage of aligners returned unopened and unused). Please note: You are responsible for shipping costs when returning aligners.
After treatment: As long as you replace your SDC retainers once every 6 months and wear them as prescribed, we’ll provide up to 1 aligner touch-up per year, at no additional cost.